R E T U R N S
Due to the hand made nature of our products we do not accept returns.
We are very proud to use only the highest + most natural quality of materials.
If you experience any problems with your products or are unsatisfied, please contact us as soon as possible.
We will be happy to exchange or issue a store credit that may be used at a later date.
DISCLOSURES
Our products are intended for the use of healing and positive living. We are not Doctors and we do not intend to diagnose or treat.
Our products are created for the use of adults of all ages.
Due to the nature of some of our products, they may be harmful if not used correctly.
Please only use products for intended use.
WOODEN WICK
CARE + INSTRUCTIONS
"As with any handcrafted product, variances in color and texture of wax and wicks make occur.
Wooden wicks burn differently than cotton—treat it like a burning fire.
Hold candle at an angle when lighting; contact wick with flame for at least 5-10 seconds. This is super helpful if you are having issues with the wick catching fire.
Upon first lighting, allow wax melt pool to reach edge of glass before extinguishing to prevent wax tunneling. This may take at least 2-3 hours.
Before each use, trim excess burnt wood on wick to 1/8-1/4”. This is very important! If not properly trimmed, the wick may not light, or flame may be too high.
If you notice the flame height getting too low after burning for an extended amount of time, it may be necessary to snap off any excess ash or burnt wood along the top of the wick. The flame will then return to its proper optimal height."
-woodenwick.com